SERVICES OFFERED BY ENGIN PLAST
Before and after sales
Engin Plast designs and assembles their plants autonomously. For the realization of the individual parts is supported by a network of selected workshops, able to ensure high levels of quality and quick response times.
To support the provision of the facilities, Engin Plast has a technical staff, available in all project phases, from the preliminary analysis through to after-sales service.
In preliminary studies the customer’s requirements are analyzed in detail in order to find solutions that ensure the optimum compromise among technical, economic and qualitative.
Engin Plast has always been structured in order to offer the customer the proposed “turnkey”, and has made available to all its clients the following services:
The after-sales service can be supported by local diagnostics installed on all machines (on request). Remote controls can be available via modem or network (installed on request).
Beginning and set-up
The Engin Plast staff follows the installation at the customers plant. During this phase training is provided to the production personnel.
Telephone customer support
The on call service specialist provides telephone assistance along with notification of the problem
Periodic Preventive Maintenance Schedule
Warehouse – spare parts
Our spare parts warehouse handles general and special for the prompt fulfilment of the requests received.
Benefits for the customer
– Fast response time
– Service costs by optimizing content for on-site
– Consulting facilitated by Engin Plast personnel responsible of the product;
– Support 360-degree
– The diagnostic system improves the overall effectiveness of the technical assistance.
Request of information.